Returns Policy

At Perez Rentals, we strive to provide our guests with exceptional service and satisfaction. If for any reason you need to cancel or modify your reservation, please review our returns policy below:

Cancellation Policy

• Full Refund: Reservations canceled at least 30 days before the check-in date will receive a full refund of the reservation deposit.
• 50% Refund: Reservations canceled between 14 and 29 days before the check-in date will receive a 50% refund of the reservation deposit.
• No Refund: Reservations canceled within 14 days of the check-in date are non-refundable.

Modification Policy

• Free Modifications: Guests may modify their reservation dates free of charge, subject to availability and provided the modification is made at least 14 days before the check-in date.
• Modification Fee: Modifications made within 14 days of the check-in date may be subject to a modification fee, based on the length of the stay and availability.

No-Show Policy

• Guests who do not arrive for their reservation without prior notice will be considered a no-show and will forfeit their reservation deposit.
• No-shows are non-refundable and will not be eligible for a refund or credit.

How to Cancel or Modify Your Reservation

To cancel or modify your reservation, please contact our reservations team via email or phone. Be sure to provide your reservation details and reason for cancellation or modification, and we'll be happy to assist you.

Refunds and Credits

Refunds for canceled reservations will be processed within 7-10 business days to the original method of payment used for the reservation deposit. Please note that refunds may take additional time to reflect in your account, depending on your financial institution.

Special Circumstances

In the event of extenuating circumstances, such as natural disasters, severe weather events, or government-imposed travel restrictions, we understand that cancellations may be unavoidable. Please contact us as soon as possible to discuss your situation, and we will do our best to accommodate your needs.

Contact Us

If you have any questions or concerns about our returns policy, or if you need assistance with canceling or modifying your reservation, please don't hesitate to contact us. Our reservations team is here to help and ensure that your experience with Perez Rentals is as seamless and enjoyable as possible.